Privacy Policy
Privacy and Personal Data Protection Policy
We, Edjóia Comércio de Ourivesaria Lda., hereinafter referred to as “Edjoia”, are committed to and responsible for the way we treat and protect your data.
We are concerned with ensuring that users of our website www.edjoia.com, customers and future customers comply with all legal obligations and also the total privacy of their personal data.
1. Responsible for the processing of personal data
Edjoia is the entity responsible for the processing of personal data provided through our online platforms (website, social networks, newsletter) or when filling out the customer form available in our stores, when we organize an event or through any other form of interaction.
For the legal purposes, you can find the full identification and contact details of the entity responsible for the processing of your personal data:
Name: Edjóia, Comércio de Ourivesaria Lda.
Headquarters and address: Praça Sá Carneiro, 10 | 8135-110 Almancil
Email: maria@edjoia.com
Telephone contact: 289 392 334 (call to national landline)
Contact details of the Data Protection Officer: maria@edjoia.com
2. Your Personal Data
2.1 Definition of Personal Data:
“Any information relating to an identified or identifiable natural person (“information subject”); An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
(EU General Data Protection Regulation (GDPR))
2.2 How we collect your Personal Data:
By browsing and registering on the edjoia.com website, when filling out the online contact form or interacting on our online platforms;
By filling in any form when carrying out transactions in our stores or website, including the customer file (printed or electronic);
Through email or telephone interaction with our stores and offices;
Through some of our commercial and advertising partners (always with your explicit consent).
Edjóia will process and store your personal data for the duration of the company’s legal existence.
2.3 Purpose of collecting and processing your Personal Data
Customize your query on our website according to your preferences;
Receive newsletters of new products or events;
Be contacted through the “Contact us” form;
Receive invitations to events that meet your preferences;
Repair log so that we can contact you with information about the evolution of the repair;
Issuance of invoices with your identification;
Provide detailed information of your transactions if necessary (e.g. for the purpose of declaring to insurance in the event of theft or to determine if a part is still under warranty).
If you are not already our Customer, in order to be able to send you commercial communications via email, SMS, telephone and traditional mail related to our activity, you will have to provide us with your consent to do so.
As mentioned, in this case the legal basis applicable to the processing of your personal data will be your consent.
This consent may be revoked at any time, without, however, making the processing of personal data carried out on the basis of this consent unlawful until the date on which it is revoked.
In this case, failure to provide your consent will prevent us from sending you commercial communications related to our activity.
2.4 When we use your personal data
We ensure that we process your personal data if and to the extent that at least one of the following legal provisions below applies.
In any case, we are committed to ensuring that the information we collect and use is appropriate for that purpose and does not constitute an invasion of your privacy.
Explicit consent to process certain Personal Data of yours for one or more specific purposes;
The processing is necessary for the performance of a contract related to your purchase, repair order, or other services or to perform steps as requested by you prior to entering into such contract;
The processing is necessary for compliance with a legal obligation to which we are subject;
The processing is necessary for the purposes of the legitimate interests we pursue (e.g., security purposes).
2.5 How we use your Personal Data collected
We process (collect, store and use) the information you provide in a way that is compliant with the EU GDPR.
We will do everything in our power to keep your information accurate and up-to-date, and not to keep it for longer than is necessary.
We are required to retain information in accordance with the law, such as information necessary for tax purposes and audits.
The length of time for which certain types of personal data must be kept may also be determined by specific business sector requirements and agreed practices.
Personal data may be kept beyond these periods, depending on the individual needs of the business.
2.6 Sharing your Personal Data
We may send your personal data to service providers hired by Edjoia during the relationship with you.
Any third party with whom we may share your data is obliged to keep it securely and to use it only to perform the service on our behalf.
When they no longer need your data to fulfill this service, they will discard the details according to Edjoia’s procedures.
If we need to send your sensitive personal data to a third party, we will only do so once we have your consent, unless we are legally required to do so.
2.7.
A segurança dos seus Dados Pessoais
We use appropriate technical, organisational and administrative security measures to protect any personal data it processes from loss, misuse, unauthorised access, disclosure, alteration and destruction.
However, even if we strive to protect your personal data, we cannot guarantee the security of information transmitted through our platforms when transferred over the internet over unsecured networks.
3. Your Rights
As a data subject, you have the following rights in relation to the processing of your personal data:
Access: You can obtain information on how your personal data is processed and processed, as well as consult your personal data included in this company’s file.
Rectification: You may amend your personal data when it is incorrect, as well as complete those that are omitted.
Erasure: You may request the erasure of your personal data when, among other reasons, you consider that the personal data is no longer necessary for the purposes for which it was collected.
Opposition: In certain situations you may request that your personal data no longer be processed.
We will cease processing personal data, unless there are legitimate grounds or for the purposes of establishing, exercising or defending rights in an administrative, judicial or extrajudicial proceeding.
Restriction of processing: You may request the restriction of the processing of your personal data in the following situations:
(a) during the contestation of the accuracy of your personal data;
(b) when the processing is unlawful and you have objected to it and requested the limitation of the use of personal data;
(c) when it is no longer necessary to process your personal data, but we need it for the exercise or defense of rights in an administrative, judicial or extrajudicial proceeding;
(d) where you have objected to the processing of your personal data for the fulfilment of an obligation in the public interest or for the satisfaction of a legitimate interest, for as long as it is established that those legitimate grounds for the processing override your grounds.
Portability: you have the right to request, in a structured, commonly used and machine-readable format, the personal data that you have provided to us and those that have been obtained from your relationship with us, as well as to transmit them to another entity.
If you have any questions or wish to exercise these rights, you can send an email to maria@edjoia.com.
To exercise your rights, if necessary, we may ask you to send a document proving your identity.
You must also indicate the right you wish to exercise.
The exercise of rights is free of charge.
Finally, we note that you may, at any time, file a complaint with the competent supervisory authority (National Data Protection Commission) through the www.cnpd.pt website.
4. Measures regarding the processing of your Personal Data
Edjóia will implement and maintain appropriate technical and organizational measures to protect the data against accidental or unlawful destruction, unauthorized dissemination or access, tampering or loss, thus seeking to ensure the integrity and confidentiality of personal data.
Such measures include backup mechanisms, permissions, and reserved access and processing authorisations to prevent access by unauthorised third parties.
Edjóia undertakes by itself, by the entities contracted by it for the processing of data, by its employees and collaborators to maintain strict confidentiality over the data and confidential information that it may become aware of through the www.edjoia.com website, being only authorized to use them for the purposes contained in the general conditions, for the exercise of any right within the scope of contracts entered into with the User/Client, or following a legitimate order of any judicial or administrative authority.
Without prejudice to the above, Edjóia warns and the Client accepts that the collection, dissemination and processing of data in open networks carries risks, and the data may be seen and used by unauthorized third parties, even against the will and regardless of the contribution or knowledge of Edjóia and the User/Client, so Edjóia or any entity authorized to process the data, cannot be held responsible for such unauthorized access.
On the other hand, when using the www.edjoia.com website, whether from the perspective of User or from the perspective of content viewer, the User/Client may be exposed to content that, contrary and regardless of Edjoia’s will, violates the general terms and conditions of the website or applicable legal rules, and Edjóia or any entity authorized to process the data cannot be held responsible for such acts.
